Returns, Refunds and Exchanges Policy

Returns, Refunds and Exchanges Policy for Merchandise

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@il-iaai.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Craig Burgess
Returns Department Tracking #
6 S. Van Nortwick Ave
Batavia, IL 60510
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card)
Check/Money Order, payable to IL-IAAI

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Craig Burgess
Returns Department Tracking #
6 S. Van Nortwick Ave
Batavia, IL 60510

Shipping Policy

Carriers
We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Refund Policy for Conferences

No Refunds will be made for any cancellations received within fourteen (14) days prior to the conference. Substitution of registrants will be allowed only with prior notification of substitution.

Contact Us

Drop us a line anytime, and one of our board members will respond to you as soon as possible

Illinois Chapter IAAI        PO Box 558007         Chicago, IL   60655-8007

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